Returns & Refunds Policy

At FOXER, we want you to love every piece you order. If something isn't right, we're here to help.

Return Window

You have 30 days from the date of delivery to return your item(s).

Eligibility

• Items must be unused and undamaged
• All original tags and dust bags must be included
• Items must be in their original packaging
• Sale items are final sale and cannot be returned

How to Return

1. Email us at support@usefoxer.com with your order number and reason for return
2. We will respond within 2 business days with return instructions
3. Pack your item(s) securely and send to the address provided
4. We recommend using a tracked shipping service — FOXER is not responsible for lost returns

Refunds

Once we receive and inspect your return, we will process your refund within 5–7 business days. Refunds will be issued to your original payment method.

Please note: Original shipping costs are non-refundable.

Exchanges

We currently do not offer direct exchanges. Please return your item and place a new order for the correct colour or style.

Faulty or Incorrect Items

If you received a faulty or incorrect item, please contact us immediately at support@usefoxer.com with photos and your order number. We will resolve this as a priority.

Contact Us

Email: support@usefoxer.com